FREQUENT ASKED QUESTIONS
Where do we ship from?
All orders are personally packed and shipped by us in Spain, shipped to the rest of the world.
Which countries do we ship to?
We ship worldwide! no matter where you are, you can get ourproducts. 90% of our orders are from the US, but I love to receive orders from anywhere.
How long does my order take to arrive?
We pack orders every day and ship them the next day. For Spain we ship till 48-72 hours and the rest of the world can be 5 days.
Can I track my orders?
Yes, you'll receive an email with a tracking code so you can get more details on shipping time.
My order has already shipped. Can I have the delivery address changed?
We cannot change the shipping address for orders that have already been dispatched. Please be sure to check all information very carefully before placing your order.
Will I be charged a customs fee for my order?
All orders shipped outside the United States may be assessed customs fees by the government of the destination country. The shipping fees we charge for your order does not include custom fees. If you're unsure about your country's legislation and policies regarding customs fees, please contact your local customs office.
We know shopping online can be complicated sometimes, especially if it's your first purchase. To help you choosing the right size, we provide you the following table so you will be able to compare the measures with your own t-shirt and pick the size that fits better to you!
What kind of fabric do you print on?
We use ultra soft microfiber for your underwear and 100% cotton for the lines. We are very proud of our product quality and we want you to feel proud of your underwear as well. That is why we made all the process our selves.
How are your underwear printed?
Each order is printed individually on demand just for you. We use sublimation technique, which means that the design is printed in a special paper and then transfer to the fabric. By using this technique, we are able to make durable and detailed prints, while making them feel light and soft on your body.
Is your site secure?
Your ecommerce transactions take place in Shopify, and your payment is handled by Paypal and stripe for cards. They use industry-standard SSL encryption. If you have questions about secure commerce, please contact customer service using our contact form.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover and Paypal. We do not accept payment by check, money order or purchase order, and we do not accept either orders by mail. Please note that online orders may be executed with real time credit card processing, and your card may be charged before your order ships.
Is my personal information kept private?
We do not resell or distribute your address, phone number, email address or any other personal information to anyone. Your phone number and email address will be only used if either us or the courier delivering your package need to contact you with a question about your order.
We can not return intimate products in accordance with international law.
Only in case of damage or tare and provided that the products have not been used and it is proven that it is a production error.